This Privacy Policy explains how Gartside Street Dental Lounge Limited collects, uses, and protects your personal information when you visit our website. We are committed to protecting your privacy and ensuring the security of your personal data.
Company Information
Gartside Street Dental Lounge Limited
Registered Office: 1st Floor Cloister House Riverside, New Bailey Street, Manchester, England, M3 5FS
Company Registration Number: 11747435
Practice Address: 74 Gartside Street, Manchester, M3 3EL
Data Protection Officer: For any data protection queries, please contact us at the above address or email.
Information We Collect
Personal Information
When you use our website, we may collect the following types of personal information:
Name, email address, and contact details
Information provided through contact forms
Booking and appointment requests
Communication preferences
Payment information (processed securely through Stripe)
Website and Technical Information
When you visit our website, we may collect:
IP address and browser information
Pages visited and time spent on our website
Device information and operating system
Cookies and similar tracking technologies
Referrer information (how you found our website)
Website usage patterns and preferences
How We Use Your Information
Primary Purposes
We use your personal information for the following primary purposes:
Providing information about our services
Processing appointment bookings and requests
Responding to your enquiries and contact form submissions
Processing payments for services
Managing your account and preferences
Improving our website functionality and user experience
Managing membership plans and benefits
Secondary Purposes
We may also use your information for:
Website analytics and performance monitoring
Improving our services and user experience
Legal and regulatory compliance
Security and fraud prevention
Marketing communications (with your consent)
Customer support and service improvement
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract: To provide requested services and fulfil our obligations
Legitimate Interest: To improve our website and services
Consent: For marketing communications and certain optional services
Legal Obligation: To comply with legal and regulatory requirements
Information Sharing
When We Share Your Information
We may share your information with:
Payment Processors: Stripe and other payment service providers for processing payments
IT Service Providers: Companies that help us maintain our systems and website
Analytics Providers: Google Analytics and similar services for website performance monitoring
Regulatory Bodies: When required by law or for regulatory compliance
Legal Authorities: When required by law or to protect vital interests
Data Protection Measures
We ensure that all third parties with whom we share your data are bound by appropriate data protection obligations and security measures.
International Transfers
We do not routinely transfer your personal data outside the UK. If such transfers are necessary, we will ensure appropriate safeguards are in place to protect your data.
Data Security
Security Measures
We implement appropriate technical and organisational measures to protect your personal data:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication
Regular security assessments and updates
Staff training on data protection
Physical security measures at our premises
Regular backups and disaster recovery procedures
Incident response procedures
Data Breach Procedures
In the unlikely event of a data breach, we have procedures in place to assess and respond to the incident. We will notify the Information Commissioner's Office (ICO) and affected individuals where required by law.
Your Rights
Your Data Protection Rights
You have the following rights regarding your personal data:
Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data (subject to legal requirements)
Right to Restrict Processing: Request limitation of data processing
Right to Data Portability: Request transfer of your data to another provider
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for processing based on consent
Right to Complain: Lodge a complaint with the ICO
Exercising Your Rights
To exercise any of these rights, please contact us in writing. We will respond to your request within one month, unless the request is complex, in which case we may extend this period by up to two months.
Account Data
Please note that we may be legally required to retain certain account and transaction records for specified periods. We cannot delete records that we are legally obliged to keep.
Data Retention
Retention Periods
We retain your personal data for the following periods:
Account Information: Duration of account plus 2 years after closure
Financial Records: 7 years for tax and accounting purposes
Membership Information: Duration of membership plus 2 years
Website Data: As long as necessary for the purposes for which it was collected
Marketing Data: Until consent is withdrawn or 2 years after last contact
Secure Disposal
When we no longer need to retain your data, we will securely dispose of it in accordance with our data disposal procedures.
Cookies and Tracking
Use of Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. We use cookies for:
Essential website functionality
Analytics and performance monitoring
Personalisation and user preferences
Marketing and advertising (with consent)
Cookie Management
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
Marketing Communications
Marketing Consent
We will only send you marketing communications if you have given us your explicit consent. You can withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.
Types of Communications
Marketing communications may include:
Newsletters and service updates
Special offers and promotions
Dental care tips and information
Event invitations and reminders
Children's Privacy
Protection of Children's Data
We take special care to protect the privacy of children under 18. We collect and process children's personal data only with appropriate parental or guardian consent, except where required by law.
Parental Rights
Parents or guardians have the right to access, correct, or delete their child's personal data, subject to legal requirements for record retention.
Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.
Reviewing Changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
